Reach out to us before 4 pm, Monday thru Friday before the offices close to make sure you have everything you need to move in. Your new space may have a combo lock or zip tie to secure the unit until you get there. Make sure to bring scissors or check your messages for the lock code. This extra step is because we complete a 12 step checklist for every unit before clearing it as ready to rent, and we want it to stay nice for you. 

Let us know at least 7 days before you plan to move out, the earlier the better. Please note that all rentals are month to month and your rent is NOT prorated on move out, so you have until the last day of the month to move out. Once you have vacated and the unit is completely empty, please take a picture of the unit (with the unit number in the photo or an adjacent unit number) to save for your proof. 

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Units with items left inside are subject to a cleaning fee, starting at $25/hour or $100 whichever is greater.

If you need help with your unit or have a maintenance issue or question, please let us know immediately. We will add it to our work orders or schedule an appointment to check on it with you. Please allow us adequate time to address the issue in case supplies need to be ordered, appointments need scheduled or managers/maintenance is on vacation, etc.

We only accept credit card, debit card or e-check payments - you can pay through our online portal or you can pay with a representative over the phone.

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Please have the name or unit number ready if paying for someone else.

To pay online, sign up for an account using your account number and unit number (choose one unit if you have multiple units, you only need to enter one).